Shipping policy

Shipping policy

Shipping & Delivery

Safely packaged, delivered promptly. Everything you need to know about shipping costs, times and process.

1. Delivery Area
   We currently deliver exclusively within the United Kingdom and the Channel Islands.
   - Great Britain: Standard conditions apply to all orders. Delivery to parcel lockers or PO boxes is not available for e-bike orders.
   - Northern Ireland and Channel Islands: Please contact customer service before ordering to get an island surcharge quote.
   
   
2. Shipping Costs at a Glance
   Costs are shown at checkout and depend on the product category.
   - E-Bikes: free shipping within 4 – 7 business days
   - Batteries: £34.90 / item within 3 – 6 business days per Freight carrier or GLS
   - Accessories & Small Parts: £4.90 within 2 – 5 business days per Parcel service
   
   Accessories ship free of charge when ordered together with an e-bike.
   
   
3. Delivery Timeline & Process
   Delivery period starts after receipt of payment. Orders placed on working days before 12:00 pm are processed the same day.
   1. Order & payment: We prepare your order for dispatch as soon as payment is confirmed.
   2. Dispatch: Once handed to the logistics partner, you’ll receive a shipping confirmation by email.
   3. Delivery: Your order will be sent to your delivery address. Depending on the carrier, you may receive a short notification by email or phone beforehand. Please keep your contact details up to date.
   4. Receipt & inspection: Check the packaging for damage before signing (→ see Section 6).
      
      
4. Delivery Type – “Kerbside”
   E-bikes and batteries are delivered kerbside as standard – i.e. at the roadside in front of your delivery address.
   - No transport into your home, basement, or courtyard.
   - For insurance reasons, the driver cannot carry the item beyond the kerbside.
   - Please be present at delivery, or arrange someone to receive it.
   
   Tip: A second pair of hands helps – the box is large but manageable.
   
   
5. Note: Lithium-Ion Batteries & Dangerous Goods Regulations
   Lithium-ion batteries are classified as dangerous goods for transport. We therefore only work with certified specialist logistics partners.
   - E-bikes: specialist freight carriers
   - Batteries: specialist freight carrier or TNT
   - Accessories (no battery): standard parcel service.
   
   This explains the higher shipping costs and longer lead times compared to standard parcels.
   
   
6. Important: Inspecting Your Delivery
   Please inspect the item in the presence of the driver before signing.
   
   🟢 Box undamaged: Sign and enjoy your new Aventon!
   🟡 Minor damage (scratches or dents on the box): Accept, but note on the driver’s scanner: “Packaging damaged – accepted under reservation.” Take photos before opening.
   🔴 Severe damage (open holes, visibly bent parts): Refuse delivery. Contact us immediately – we’ll send a replacement.
   
   
7. Dispatched from Our Logistics Centre
   All orders ship from our UK logistics partner. The sender address may vary by product.
   
   
8. Questions About Your Delivery?
   Please have your order number ready when you get in touch.
   - Email: support@aventon.co.uk
   - Contact form: Submit a request – Aventon - UK
   
   
9. Legal Notice
   All prices include VAT. Our T&Cs govern all delivery terms and are available at Terms of service – Aventon UK.